Refund Policy
Overview
At Luna Natural Soap Co., we strive to ensure customer satisfaction. We offer refunds under reasonable conditions.
Refund Eligibility
General Conditions
- Refund requests must be submitted within 14 days of purchase
- Refunds are available for eligible purchases that meet our criteria.
- Original proof of purchase is required
- Items must be in original, unopened condition with all tags and packaging intact
Physical Products
- Items must be returned in original packaging
- Products must be unused and in resalable condition
- Customer is responsible for return shipping costs
- Damaged or worn items may not be eligible for full refunds
Exceptions
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary products
- Items marked as final sale
Some restrictions may apply depending on the product and circumstances.
Refund Process
- Contact our customer service team with your order number
- Provide a reason for the refund request
- Follow any additional instructions provided by our team
- Return items if required
- Receive confirmation of refund processing
Processing Time
Approved refunds will be processed within 3-5 business days. The refund will appear on your original payment method within 7-14 business days, depending on your bank or card issuer.
Contact Information
For refund requests or questions about this policy, please get in touch with us:
- Email: support@lunanaturalsoapco.com
- Phone: Available during business hours
*Last updated: 12/23/2025*
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Note: This policy complements but does not override any consumer rights you may have under applicable consumer protection laws.