Shipping Policy

At Luna Natural Soap Co., we aim to process and ship your order as quickly and smoothly as possible. Please review the information below so you know exactly what to expect.

Processing Time

Orders are processed within 2–5 business days

Orders are processed Monday to Friday, excluding public holidays

During busy periods or product launches, processing times may be slightly longer.

Shipping Locations

We currently ship within Ireland only

International shipping may be added in the future.

Shipping Methods

Orders are shipped via a trusted postal or courier service

Shipping carriers are selected based on reliability and order size.

Shipping Costs

Shipping costs are calculated at checkout.

Any available promotions (such as free shipping thresholds) will be clearly displayed during checkout.

Estimated Delivery Times

Delivery times are estimates only and may vary depending on location and postal service.

Once dispatched, most orders arrive within 2–5 business days in Ireland.

Please note that delivery delays may occasionally occur due to factors outside our control.

Order Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email

If tracking is available, it will be included in this email.

Delays & Responsibility

Luna Natural Soap Co. is not responsible for delays caused by postal or courier services

Please ensure your shipping address is correct at checkout, as we cannot be held responsible for delays or losses due to incorrect address details.

Damaged or Lost Items

If your order arrives damaged or is lost in transit, please get in touch with us within 48 hours of delivery.

Email us with:

Your order number,
A description of the issue,
Clear photos of any damage (if applicable),
We will assess the issue promptly and work with you to find a fair resolution.